RETURNS & REFUNDS
We understand that online shopping can be hit and miss. That's why we allow customer returns within 14 days of your delivery!
We offer FREE RETURNS for those electing to get a credit note. Refunds will incur an $8 return postage label fee which will be deducted from the refund amount.
If you are unhappy with your order for any reason please follow these steps:
- Please email email@example.com with your order number, explaining which item/s you wish to return. We suggest you email ASAP so you don't miss the cut off period for your return.
- We will respond within 1-2 business days with your Return Authorisation (RA number) and issue you with a print at home return label to attach onto your return parcel for postage.
- YOU MUST RETURN YOUR PARCEL TO US WITHIN 14 DAYS OF YOUR ORIGINAL DELIVERY DATE. We accept returns for 14 days from the delivery date of your order. Returns posted back to us too late will be returned to the customer at their own cost.
- You can take your return parcel into any Australia Post office if you require a lodgement receipt or you can place into any red Australia Post parcel bin.
- We will process your return within 2-3 business days of delivery.
***You must not return an item for a refund or exchange until you have emailed us requesting to make the return!***
- Items must be received in original condition - unworn, unwashed, with all tags still attached.
- For hygiene reasons cosmetics, earrings, undergarments and swimwear cannot be returned.
- We DO NOT accept returns on vintage items or our handmade kimonos, please read all descriptions carefully.
- We DO NOT accept returns / refunds on sale stock what so ever. Please contact us if you have any questions on a specific item before making the purchase.
If you feel your item has been misrepresented in any way please email us at firstname.lastname@example.org within 2 days of receiving your order and we will respond within 1-2 business days. If your return is approved by our customer service team please send your item back as soon as possible to ensure we have it within 14 working days from you receiving it. We will ONLY process returns if they have been approved by customer service and we receive them within the 14 day window.
Sunshine Dreamer has the right to refuse a return on any items that have been worn or soiled. This includes perfume, deodorant etc. All of our products are sent out with tags attached, any returns must be sent back with all tags still attached along with a completed returns form.
Items returned to us that are not eligible, will be sent back to the customer at their own expense. If the customer chooses not to have the items sent back to them, the items will be donated or destroyed.
We do NOT offer refunds on vintage clothing. Please read all descriptions carefully as all vintage items are described in great detail, including any faults that may apply to the garment. Sunshine Dreamer have the right to refuse refund on any items that have been worn or soiled. This includes perfume, deodorant etc. All our products are sent out with tags attached. For any refund to be considered the item must be returned with tags attached and receipt included in the package.
Refunds will be processed within 2 business days of us receiving your return parcel. You will receive an email advising you of the refund. Refunds sent back to us using our return label will incur an $8 label fee which will be deducted from the refund amount. Heavier or bulky returns on items such as vintage faux fur coats may incur additional label fees on top of the $8.
We do not allow exchanges at this point in time due to our fast turnover in stock. We do offer credit notes and gift cards for our online store.
All sales purchased with a credit note are final. Our credit notes and are valid for 12 months from the date of issue. Please treat these like cash, if lost it may be difficult for us to and find your credit note. All credit notes and are unique and are valid for one use only. Credit notes may not be used in conjunction with any other discount code or voucher code.
Items purchased using a gift card are eligible for return as per our usual conditions, however refunds are not eligible for items purchased with a gift card. If you wish to return your items purchased using a gift card, your gift card will be reimbursed for the amount of the return or you will receive a credit note for the return amount.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase.
We are happy to replace goods in the case of a manufacturing fault. You can email us at email@example.com if you believe your garment has a fault.
Please make contact as soon as possible to ensure your garment is returned in the 14 day window.