Shipping

 

 COVID-19 UPDATE:

First of all we would like to thank all of the essential workers that remain in the work force, keeping our economy afloat during these unprecedented times. Thank you to the health care workers who continue to show up to work every day to keep us all safe. We are STILL OPEN for now and continue to ship all orders out without delays where possible. The virus has affected us all in some way, and as things change we will adapt where possible. 

We are a one woman show here at Sunshine Dreamer. All orders are picked and packed by one person, the owner of the business. The owner of Sunshine Dreamer has been self isolating and practising social distancing before it became mandatory due to being immunocompromised. Hygiene and safety remains our absolutely number one priority during these times. 

All of our vintage items are sent out washed. This is something we have always done but never really felt the need to advertise until now. Once photographed, they remain on hangers until we are able to have photos edited and on the website, giving them a chance ti air out before packaging them. 

When posting orders out, we are sanitising our hands between every order and using Glen 20 along with disinfectant spray on any plastic packaging. 

Please do not hesitate to contact us with any questions, we are here to help!

hello@sunshinedreameronline.com

POSTAGE DELAYS with Australia Post Due to Covid-19

With the spread of Covid-19, and social distancing being the new norm, a lot of people are moving to online shopping and delivery systems. Australia Post has advised of some delays with both domestic and international post. This comes down to the fact that more people are turning to online delivery in order to avoid human contact, along with less domestic flights being available for Australia Post.

We will continue to send our parcels out as per our usual terms and conditions as stated on our website. Sunshine Dreamer are not responsible for any delays that are a result of Australia Post. We are happy to assist with any enquiries with tracking of orders, please do not hesitate to reach out!

 

Stay safe, stay at home! x

DELIVERY/SHIPPING


All orders:
Are dispatched from our office within 1-2 working days, following payment. Please note that all orders are sent via Australia Post or Sendle.

Domestic orders:
Free express shipping on ALL orders over $75

*Excludes heavy or bulky items such as vintage Faux Fur. This will be specified in the product description so please read carefully. Heavy or bulky items still qualify for the free shipping however may be sent using Sendle, which is a NO SIGNATURE courier service.

Paid Express Shipping on all orders $50 - $74.

Standard shipping on all orders under $50.

If a delivery is attempted whilst no one is home Australia Post may leave you a card to take to the specified post office where you can then sign for your new items and take them home. 
If your order has been placed via express post, delivery time is estimated at 1-2 business days (Australia wide). This excludes weekends and public holidays.

We do not take responsibility for any items left at your address by Australia Post or Sendle.

Express Post is a NO SIGNATURE next business day delivery service.

Sendle is a NO SIGNATURE courier service, delivery is usually next day however rural areas may take up to 3 business days.

If you have not received your items within 5 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. In most cases a dispatch email and tracking details will be emailed out to the customer once the item has been shipped. If an item hasn’t been delivered, this usually means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

 

International orders:

WE HAVE MADE INTERNATIONAL SHIPPING CHEAPER!!!!!!


Sunshine Dreamer ships to all international locations.

USA

A flat rate of $20.00 AUD will apply to all orders shipping to The USA. Shipping time can be up to 10 business days to arrive into the hands of your local carrier. We ship via Australia Post which is a no signature delivery service.

New Zealand

FREE shipping on all orders over $200.00 AUD will be applied. A flat rate of 20.00 AUD will be applied to all orders under $200 AUD. Shipping time can be up to 10 business days to arrive into the hands of your local carrier. We ship via Australia Post which is a no signature delivery service.

REST OF THE WORLD

Flat rate regular shipping on international orders is $29 AUD per order. Shipping time can be up to 10 business days to arrive into the hands of your local carrier. We ship via Australia Post which is a no signature delivery service.

RETURNS:

We now offer FREE RETURNS! Please see our returns section for more info.

OTHER THINGS YOU NEED TO KNOW

Please note that payable import taxes and duties are the responsibility of the customer. Sunshine Dreamer will not be responsible for any delays in customs.

All international orders are shipped using Australia Post. Once the parcel lands within your country, it is handed over to your local postal service and is then out of the control of Australia Post. International post takes approximately 5-10 business days to reach your country, after this unfortunately we have no control over local customs or postal services and delivery times will differ from country to country. 

Incorrect Address
It is your responsibility to provide the correct address at the time of purchase. Sunshine Dreamer does not accept any responsibility for items being sent to an incorrect address provided by the customer.

Order Does Not Arrive
We provide tracking on all of our parcels. You can track these online at Australia Post. Sunshine Dreamer is not responsible for failure of delivery by Australia Post. Please contact us if you believe your order is missing or has not been delivered correctly.  We will do everything within our power to assist you with locating your parcel.